AT&T Is Reimbursing Customers for Last Week’s Outage . . . $5.00
Tens of thousands of AT&T customers were affected by a massive outage last week, when a botched network update kept people from being able to use their cell phones for up to 12 hours.
Customers were demanding to be reimbursed, and AT&T actually WILL credit their accounts. Each person will get $5.00 applied automatically.
That may not seem like much . . . but AT&T says $5.00 is “the average cost of a full day of service.” Plus, they probably didn’t have to give anything. (It’s hard to get ANYTHING out of companies for service disruptions these days.)
AT&T said, “We recognize the frustration this outage has caused and know we let many of our customers down.”
They also said they’re taking steps “to prevent [errors like] this from happening again in the future,” but they didn’t elaborate.
(CNN)
(For more info, go to ATT.com/MakeItRight.)